Privacy notice

Who we are

Ivake builds and operates the software described on this site. We act as the data controller for information you send us through this website, and as a processor for the institutional data our customers hold in the platform.

For questions about this notice or about your personal data, write to [email protected].

Data you give us through this website

When you submit the demo request form, we collect your name, role, work email and phone number. We also collect your institution's name and type, roughly how many students you have, and anything you write in the message box.

We use it only to answer your enquiry, arrange and run the demonstration, and follow up afterwards. We do not sell it. We share it only with the service providers that host our systems and send our email for us.

We keep enquiry records while a conversation is active, and for a reasonable period afterwards. You can ask us to delete yours at any time. Write to the address above.

Data we process for institutions

When an institution uses Ivake, that institution decides what student, parent and staff data goes in, and why. We process it on their instructions, under a data processing agreement.

Are you a student, parent or staff member at an institution that uses Ivake? To see, correct or delete your records, contact your institution directly. They control that data, and we will help them respond to you.

• Production data and backups are hosted in Indian regions
• Access is role-scoped and every read and write is logged
• Institutional data is not used to train shared models and is not pooled across customers
• Institutions can export all of their data, in open formats, at any time

Cookies

This website uses only what it needs to work. If we add analytics later, we will update this notice. We will also ask your consent before setting any non-essential cookie.

Your rights

Under Indian law, including the Digital Personal Data Protection Act 2023, you can ask for a copy of the personal data we hold about you. You can also ask us to correct it, ask us to delete it, or withdraw a consent you gave earlier. Write to [email protected] and we will respond within the period the law allows.

Website terms of use

This website exists to give you information about Ivake. Product descriptions, example figures and screenshots may change without notice, and none of it forms part of a contract. What we commit to is set out in the agreement signed with your institution.

Trade marks, institution names and logos shown on this site remain the property of their respective owners and are used with permission where they identify customers.

Please do not send confidential information through the website form. If you need to share something sensitive before a demonstration, tell us. We will arrange a secure channel and an NDA.